Effective date: [May 1st, 2024]
This Privacy Policy explains how AiAudio sp. z o.o. ("we", "our", or "us") collects, uses, and protects your personal data in connection with the use of DX Assist software ("Software") and our website dxassist.me.
The data controller is:
AiAudio sp. z o.o.
Email: support@dxassist.me
We may collect and process the following types of personal data:
Contact details (e.g., email address) – provided during purchase or support requests
License activation data – including hardware identifiers (fingerprints), IP address (for anti-abuse and licensing control), and activation timestamps
Purchase data – processed securely by our payment provider,
PaddleTechnical information – such as operating system and application version, for the purpose of diagnostics and updates
We do not collect or process any user-generated audio files or project content.
We use the collected data for the following purposes:
To process purchases and deliver license keys
To activate and manage Software licenses
To provide customer support
To prevent abuse of trial or licensing systems
To improve the Software and ensure security
We process your data based on:
Contract performance – for license delivery and activation
Legitimate interest – e.g., to prevent license abuse and improve user experience
Legal obligation – when required by applicable laws
Consent – where explicitly given (e.g. newsletter)
We do not sell or share your personal data with third parties, except:
Our payment provider Paddle, for processing purchases
Legal authorities, if required by law
All service providers are GDPR-compliant and process data on our behalf under strict confidentiality agreements.
We retain license and activation data for as long as necessary to enforce license terms and provide support. Purchase records are stored in accordance with legal accounting obligations.
You have the right to:
Access your personal data
Request correction or deletion
Object to processing
Request data portability
Lodge a complaint with your local Data Protection Authority
To exercise these rights, contact us at support@dxassist.me.
Our website may use essential cookies for basic functionality. We do not use invasive tracking or third-party analytics services.
Our Software and services are not intended for use by individuals under the age of 16.
We may update this Privacy Policy occasionally. The latest version will always be available at dxassist.me.
If you have any questions regarding this policy, please contact:
AiAudio sp. z o.o.
Email: support@dxassist.me